Account and billing

FAQ and troubleshooting

Quick answers to the questions people ask most.

Getting started

Is orchit free?

Yes, there's a free plan to get started. Upgrade when your team or your needs grow. See Plans, billing and credits.

Personal account or organization?

Choose personal for your own work, and organization when a team or a company works together. An organization gets its own address, members, roles and one bill. Accounts on public email providers such as Gmail are personal.

Can I change a workspace after orchit builds it?

Yes, all of it. Add or remove modules, lists, fields and tabs, rename anything, or ask an agent to make the change.

Signing in

I didn't get my verification code.

Check your junk or spam folder. You can resend the code once the timer on the screen runs out.

I forgot my password.

Choose Forgot password? on the sign-in screen and follow the emailed link. If the link has expired, request a new one.

You created the account with Google, so sign in with Google. To use a password as well, set one on your profile.

It says "You're not a member yet".

Your email domain belongs to an organization on orchit. Ask one of its admins to invite you, or use a different email address.

Working together

Why can't I edit this board?

You have view-only access. Click the View only chip to request editor access. See Sharing and access.

Why is a button turned off?

Hover over it, or look just under it on a phone. orchit always says why, for example that your role doesn't allow it, or your plan has reached a limit.

What's the difference between a Member and a Viewer?

A viewer can open the whole workspace but change nothing. A member opens only the modules shared with them, at the level given for each, which can include editing. See People, roles and seats.

Someone didn't get my invitation.

Ask them to check their spam folder. Until they accept, they're shown as pending in the share dialog. Organization invitations can be resent from Settings → Members.

AI

Will an agent change things without asking?

No. An agent shows you every change first and waits for you to confirm. Everything it did is listed under Activity, with undo.

Why does the agent say it needs access?

Agents have their own access level in each module. Ask a workspace admin to raise it. See Create and configure agents.

Can I trust what the AI says?

It answers best from your own data and knowledge bases, and it shows its sources when it uses the web. It can still make mistakes, so check names, numbers and dates.

What happens when I run out of AI credits?

For now, AI keeps working, but your usage is tracked. See AI credits.

Connected apps

Why can't I connect Outlook mail?

Microsoft has turned off the sign-in method that IMAP mail uses, so Outlook mail isn't available yet. Outlook calendars work.

Do my emails and events stay in sync?

Yes. Changes you make in orchit happen in Gmail, Google Calendar or Outlook too, and changes made there appear in orchit.

Your data

Is my data secure?

Data is encrypted in transit and at rest, and we never sell it. See our Privacy Policy.

How do I delete my organization?

From Settings → Overview. See Delete organization.